Refund Policy

Effective Date: 20 June 2026

Digital products and services purchased on FTIR.fun may be eligible for a refund under the following conditions.

All refunds are processed through our payment partners (including PayPro Global) and are subject to their refund processing rules in addition to the terms below.

Credits (Pay-Per-Use)

• Unused credits may be refunded within 30 days of purchase.
• Once credits have been consumed for any service (search, analysis, or report), the used portion is non-refundable. Only the remaining unused balance is eligible.

Subscriptions

• Monthly subscriptions may be cancelled at any time. Cancellation takes effect at the end of the current billing period.
• If no service usage has occurred during the current billing period, a full refund for that period may be requested within 7 days of the charge.
• Annual subscriptions: if cancelled within 30 days of purchase and no service usage has occurred, a full refund is available. After 30 days or after usage, a pro-rata refund for the unused full months remaining may be offered at our discretion.

Manual Interpretation / Expert Analysis Services

• Once an expert analysis has been delivered, the service is considered fulfilled and is non-refundable.
• If delivery is not possible due to insufficient data or technical limitations, a full refund will be issued.

Hardware / Combined Plans

• Hardware purchases are subject to the hardware supplier's return policy. Please refer to the documentation provided with your hardware order.
• VIP memberships bundled with hardware are non-refundable once activated.

How to Request a Refund

To request a refund, contact us at ftir.fun@outlook.com with your account email, payment details, and the reason for your request. We aim to respond within 5 business days.

Contact

Email: ftir.fun@outlook.com

Website: https://ftir.fun